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Cookie Policy

Last updated on May 3, 2024

We use cookies and similar tools on our website (www.royallepage.ca), our web app-based services, and our mobile application services (collectively, the “Site”) to improve its performance and enhance your experience. This Cookie Policy describes how we use cookies.

1.  What is a cookie?

Cookies are small text files that a website may place on your computer or mobile device when you visit a site or page for the first time. Cookies will help the Site, or another website, recognize your device the next time you visit. We use the term “cookies” in this Policy to refer to all files that collect information in this way.

Cookies serve several purposes. For example, they may help us remember your preferences, analyze how the Site works, or they may even allow us to recommend content that we believe is most appropriate for you.

Most cookies will not collect information that identifies you, but rather collect general information such as how users access and use the Site.

Cookies do not cause any damage to the terminal, but make it easier to retrieve preferences, pre-fill certain fields and adapt the content of the Site’s services, for example. This data allows us to improve ergonomics and services according to your interests.

2. What types of cookies do we use?

The information collected through cookies helps us analyze the use of the Site and allows us to provide users with a better experience during their visit. We will only retain cookies for as long as necessary to fulfill the relevant purposes set out in this policy, including for marketing and statistical purposes.

Generally speaking, we use first- and third-party cookies. The cookies we use are called “first-party cookies” and the cookies used by our partners and third-party service providers are called “third-party cookies”.

We also use persistent cookies. Persistent cookies remain on your device after you close your browser or until you manually delete it (in the former case, the lifespan of the cookie depends on the duration or “lifetime” of the specific cookie and your browser settings). Persistent cookies help us recognize you as an existing user of our Site. This makes it easier and more convenient to return to our Site or interact with our services without having to log in again. In addition, persistent cookies also help us to recognise you when you visit a resource belonging to our Site from another website or application (such as an advertisement) and help us record information about your web browsing habits during the lifetime of the persistent cookie

In addition, we use session cookies. Session cookies are temporary cookies that remain on your device until you close your web browser. Many session cookies are essential for the proper functioning of our Site because they generally allow you to move around our Site and use our features.

Strictly Necessary Cookies

These cookies are necessary for the Site to function and cannot be disabled in our systems. They are usually set up as a response to actions you have taken that constitute a request for services, such as setting your privacy preferences, logging in, or filling out forms. You can set your browser to block or be notified of the existence of these cookies, but some parts of the Site may be affected. These cookies do not store any personally identifiable information.

Functionality Cookies

These cookies are used to improve and personalise the functionality of the Site. They may be enabled by our teams, or by third parties whose services are used on the pages of our Site. If you do not accept these cookies, some or all of these services may not function properly. 

Performance Cookies

These cookies allow us to determine the number of visits and the sources of traffic, in order to measure and improve the performance of our Site. They also help us to identify the most/least visited pages and to assess how visitors navigate the Site. All information collected by these cookies is aggregated and therefore anonymized. If you do not accept these cookies, we will not be notified of your visit to our Site.

Targeted advertising Cookies

These cookies may be set within our Site by our advertising partners. They may be used by these companies to build a profile of your interests and provide you with relevant advertisements on other websites. They do not directly store personal data, but are based on the unique identification of your browser and internet device. If you do not allow these cookies, your advertising will be less targeted.

Detailed List of Cookies – Updated 03-05-2024

3. How do I accept or refuse the use of cookies?

Each browser’s settings is different when it comes to cookies and preferences, and are described in your browser’s help menu.  You will then be able to modify your preferences regarding cookies. Any configurations you make may change your browsing experience and your access to certain services that require the use of cookies.

You have the option to set your devices to accept all cookies, to notify you when a cookie is issued, or to never accept any cookies at all. However, the latter option may result in some personalized services not being provided and, as a result, you may not be able to take full advantage of all the features offered by the Site.

If you do not wish to receive cookies in general or wish to refuse only certain cookies, you can modify your browser settings appropriately.

Instructions for this are provided on the website of each browser.

4. Do third parties use cookies on the Site?

We use, or allow third parties to place, cookies that fall into one of the categories listed above. For example, like many companies, we use third-party analytics tools to monitor traffic on our Site. We may also use third-party cookies to help us research the market, improve site functionality, and ensure compliance with our existing policies.

5. Other Information

If you have any questions or comments about this Policy, please contact us:

Chief Privacy Officer
Royal LePage

Quebec Privacy Officer
Royal LePage